Refund Policy

Thank you for shopping with Rimaz.
We aim to ensure that every piece meets the highest standards of quality and craftsmanship. If you are not fully satisfied with your purchase, our refund terms are outlined below.

1. Eligibility for Refunds

Refunds are available for items that meet the following conditions:

• Return request submitted within 7 days of delivery

• Item is unused, unworn, and in original condition

• All original packaging is included (dust bag, pouch, tags, box)

Items purchased on sale, during promotions, or using discount codes are final sale and not eligible for refund.

2. How to Request a Refund

To initiate a refund:

1. Contact us at info@rimazofficial.com with your order number

2. Our team will review your request within 1–2 business days

3. Once approved, we will provide return instructions

Please do not return items without contacting us first.

3. Return Shipping

Return shipping costs are the responsibility of the customer unless:

• The item received is defective

• The item is damaged on arrival

• The item received is incorrect

In these cases, we will cover the return shipping fee.

4. Refund Method

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds will be issued to your original method of payment.
Processing time may vary depending on your bank.

5. Non-Refundable Items

• Items marked as final sale

• Used or damaged items

• Any item returned without original packaging

• Gift cards